★★★★★

I called Universal Plumbing to replace a spigot that I could not remove and replace myself. They set an appointment window, and the technician, Jon, call me at the very beginning of that window and said he would be at my home in 15 minutes, and he was right on time. John explained every step of the process, and came back when there was any changes to the process, it would take to replace the spigot. Explain the options and pricing upfront and again along the way as things changed. Perfect customer service, and well, I haven’t had to use the part yet, it worked when he left and looks great.

★★★★★

Universal Plumbing has always been a great company to work with. They are very courteous and knowledgeable. They always wear shoe covers in my house. Nick is the technician that has been to my house several times. I would highly recommend him to anyone.

★★★★★

Our technician was David on 06/05/26. We had a schedule 2-5 appointment, for our gas water heater. David introduced himself as our technician for the day. First impression he was very polite. David listen to our problem and showed us empathy for our inconvenience. David confirmed we needed a whole new gas water heater, wrote us a quick quote and got right to work. David took care of the replacement really fast. David was very knowledgeable of his job, and even explained our setup and warranty too. If we ever have any issues moving forward with plumbing. We will request for David and contact UP to take of our home for future services. We are a military family and would highly recommend your company first, all because of how we're taking care of. UpTeam you have an outstanding technician, please give him his acknowledged. Mrs. Randolph

★★★★★

Universal was amazing! I was hesitant at first with such a high fee to come out to us (we were just outside the range) which didn't go toward the work done, but I agreed anyways because a well company I spoke with gave them such a glowing review. Completely worth it!! First I really liked their service before the appointment even started. They sent out a text with a picture of our technician and a little bit about him, which I was very appreciative of since I was home alone with my children. Keonte was our technician. He listened to everything I had to say and looked at every area I was concerned about. He took everything I said seriously (any women reading this will know what I'm talking about...). After my little tour, he immediately targeted our problem areas and explained exactly what would fix it and why it happened. He did the work quickly and even showed me some things I should look out for as preventative measures. The pricing was way better than the first company we had out, even with the added fee. We will absolutely be calling Universal again if we have any issues in the future. If you're reading this, thank you Keonte!

★★★★★

Universal Plumbing did an excellent job diagnosing and fixing a leak we originally thought was just a clogged washing machine drain. Our technician, Seycan, went above and beyond by thoroughly inspecting the crawlspace, moving appliances, and carefully tracing the real source of the problem. He discovered a hidden pipe leak behind the wall and repaired it with great precision and minimal damage. His professionalism, attention to detail, and dedication were outstanding. This is exactly why we trust and continue to call Universal Plumbing. Highly recommend!